Growing up in a small town in Connecticut, made Derek Ramsey, a service order dispatcher at PRIDE Industries – Los Angeles Air Force Base (LA AFB) contract, want to expand his horizons and explore the world.
This drive inspired Derek to join the US Navy as a young adult before he completed a college degree. Derek served in the Navy from 1999 – 2003 and was promoted from an E2 Seaman Apprentice to an Aviation Electrician Technician. Tours sent him twice to the Persian Gulf in 2000 – 2002. Derek was also briefly stationed in the Pacific and San Diego, CA. He retired from the military in 2002 and decided to move to Los Angeles.
Despite the skills that he learned while serving our country, Derek had difficulty finding permanent employment. Military jobs do not always translate easily to civilian work. “I have had jobs in purchasing, managing medical records, delivering mail, call center customer service – you name it, none of them worked out,” says Derek.
A factor was his diagnosis after military service of PTSD, and later Bipolar II Disorder. “My disabilities make it difficult for me to engage socially and concentrate on tasks,” Derek tells us. “I also frequently needed to take time off to go to medical appointments.” Due to lack of employer accommodations and understanding for his disabilities, Derek churned through jobs without developing a career trajectory.
Employment difficulties soon carried over into his personal life to the point where Derek found himself homeless for two years. “For a long time, I didn’t seek any help,” says Derek. Eventually, he turned to the Department of Veteran Affairs for help in finding housing. While at a doctor’s appointment, he discovered a flyer advertising for a service order dispatcher position at PRIDE Industries. He applied and was hired in early 2015.
PRIDE Industries ended up being just the opportunity that Derek needed; he recently celebrated his first year job anniversary. “This is one the longest jobs that I have ever had,” says Derek. “It was difficult, initially, being back on a military base. But I now feel comfortable working as a civilian and not as a soldier.”
The flexibility of time off for medical appointments and taking extra breaks has allowed Derek to excel in his position as a service order dispatcher. Job coaches and counselors are also available when needed to offer encouragement during challenging times. “Everyone is very supportive; PRIDE is like my family away from family,” says Derek.
Derek currently handles diverse service orders for LA AFB, including plumbing, electrical wiring, carpentry, locksmith, fire alarms, and engineering needs throughout the installation. He enjoys contributing to the running of the base. “Derek is always looking for ways to grow in his role,” says Laura Alvarez, PRIDE’s Service Order Supervisor. “He is responsible, takes great pride in his job, and is always a pleasure to work with.”
A permanent job has also helped Derek to achieve greater financial and personal stability. As a result, he has continued his education – a vital component of his career development. He recently earned a degree in Computer Networking and is now contemplating a future career in information technology.
We are proud to support veterans like Derek in employment and their career goals.